Coaching Terms of Service

The Nature of the Work:

Coaching is a mixture of respectful inquiry, conversation, listening, teaching points, experimentation, exploration and well-chosen action steps. It’s designed to help you reach your goals, to properly evaluate and re-adjust your goals when necessary.


The Role of the Coach:

The role of the coach is to assist with the improvement of health. Coaching services are not to be construed as a replacement for psychotherapy, legal counsel, or medical advice. If either of us recognizes that you have an issue that would benefit from medical or psychotherapeutic intervention, I will do my best to refer you to the appropriate resources.



Ultimately, the coaching relationship is about you, the client, taking full responsibility for your actions, with the support of the coach. You enter into coaching with the understanding that you are responsible for creating your own decisions and results. You agree not to hold the coach liable for any outcomes resulting directly or indirectly from the coaching process.


Cancellations and Rescheduling:

I understand that there are times when you will need to cancel and/or reschedule your appointment, and I will do my best to accommodate your needs. Any cancellation or re-scheduling must be done at least 24 hours prior to our appointment.  If you cannot comply, your session will be “missed” and appropriately charged. If I have to cancel a session within 24 hours, it will be rescheduled  and you will receive an additional complementary session.


Payment Policy:

All sessions are non-refundable. Any instalments and the payment schedule must be clearly  indicated on the payment page. You agree to pay all instalments on schedule.


All of our conversations and sessions are kept strictly confidential. I promise to protect the privacy of our work together. I may seek (in confidentiality) the advice of a mentor or another coach regarding my work with you, but your anonymity will be protected. Be advised that the Coach-Client relationship is not a relationship protected by legal confidentiality (like doctor-patient). As such, the Coach could be required to divulge otherwise confidential information to authorities.


Extra Access

Extra access (for example Whatsapp messaging) is offered with some Shift Inside coaching programmes. All extra access is restricted to Monday to Friday. Extra access means that you can message or email me every day on an agreed platform and I will reply within 12 hours. I may check in with you for a specific event (to support you before an interview, for example), but extra access requires you as the client to take the initiative with check ins.

If you postpone any sessions, this does not affect the period of time for which extra access is offered.



During holiday periods, all sessions and extra access are put on hold and advance notice will be given for this. In addition to holidays, I occasionally may be away in a place out of signal and will give you advance notice that I will not be able to communicate with you. In such cases, extra access days will be offered.



Some occasional ‘freezing’ is to be expected during video calls, but it should be minimal, not exceeding a minute in total. If the internet connection is compromised beyond this during a session, the lost time will be added to the end of the session, or alternatively to the following session, at no extra charge to the client.

If a session is unable to take place because of a compromised Internet connection, the session will be rearranged at no extra charge to the client.